FaQs. General Information

How fast is shipping?

Orders normally get to you within 1-3 business days. You receive a tracking code once your order is processed so you can track delivery of your package.

Can I modify my order after it has been placed?

No. Once an order has been placed and paid it cannot be modified. However, you can get in touch via the contact page to see if we can find a solution.

Can I return a product?

If you receive a GetEvoke product that is defective or in a condition that renders it unusable, you may return the product. Please see the Returns Policy for more details.

How do I use my discount code?

You can enter the code before you make a purchase on the shopping cart or checkout page.

What are the benefits of creating a GetEvoke account?

It makes the checkout process quicker for repeat orders and you’ll be the first to know about new products, discounts, competitions, and other company news.

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What do I do if I can’t log in to my account?

Go to the “My Account” tab. Click on the link which says “Lost your password?”. We’ll send you reset instructions to the email associated with your account. If you continue to experience problems, send us a message via the contact page and a member of our team will contact you to resolve the issue.

What is the GetEvoke Newsletter?

It’s a weekly email that includes company updates and announces the launch of new products, competitions, discounts, and more. When you’re on our Newsletter list, you get access to bigger and better discounts.

Why can’t I see the order I just placed in my account?

Send us a message via the Contact Page and include the order number that you were given when you paid for the order. We’ll track down what has happened and get back to you.

What do the mg numbers on your CBD tinctures mean?

The higher the milligrams mentioned on the labels of our CBD tinctures, the greater the strength or concentration of CBD within. For example, all of our tinctures are available in 30ml bottles, but the 1500mg solutions include three times the concentration of CBD compared to our 500mg range.

What is the difference between a distillate and a whole plant tincture?

Our distillate tinctures have undergone a more heavy-duty extraction process during which terpenes and other complex plant compounds have been removed. The result is an extremely refined version of the original strain, with a carefully controlled cannabinoid content profile. Our whole plant tinctures, however, include all plant compounds (all terpenes, flavonoids, and natural cannabinoid profiles) which means they are much darker in color, less refined, and full of whole plant goodness. You can liken the difference to brown bread and white… more or less.

Will I fail a drug test if I use your products?

Some of our products are full spectrum, which means they do contain some levels of THC. THC is the cannabinoid responsible for the famous cannabis high. All of our products, though containing traces of THC, remain within the legal limit, which is <0.3%. Having said that, we can never guarantee that you won’t fail a drugs test, mainly because of the variety of drug tests and that each human body reacts to the cannabinoid content of any given product in a highly personal way.

How does the GetEvoke product line support an active lifestyle?

Above and beyond the product types available (for example, we offer a muscle gel and a relaxing line of bathbombs for post-workout purposes), we focus on product application, packaging, and ease-of-use. Our CBD-rich roll-on is the perfect product to drop into your gym bag. It’s small, quick to use, easy to apply, and you don’t get any of the product on your hands, which makes it much more practical for people with active lives.

What are topicals?

Topical is the industry term used to categorize all types of products applied directly to the skin. Therefore, all the creams, gels, salves, and balms on the site are considered to be topicals.

Should I try a GetEvoke topical or tincture?

This all depends on your personal preference, needs, and daily routine. If you’d like more help in choosing the appropriate product, just send us a message via the Contact Page and we’ll get back to you with some friendly recommendations.

How long are the GetEvoke products good for?

Most of our products have a shelf life of 12 months before they’re opened. They should be stored in a cool, dark place, away from direct sunlight. Once opened they should be used within 3 months.

What is CBD?

CBD is the acronym used for Cannabidiol, which is one of the most prominent and naturally occurring cannabinoids found in the hemp plant. It’s most famous of late for being the cannabinoid that offers you a huge number of hemp plant benefits, without getting you high.

How does CBD work?

The human body includes what’s known as an endocannabinoid system. This system is what interacts with the cannabinoids found in the hemp plant, including CBD, and it’s the system that allows the human body to benefit from the hemp plant in an ever-increasing variety of ways. Research continues in order to explore the extent and specifics of those benefits in more detail

What is the entourage effect?

When CBD is combined with all the other cannabinoids, terpenes, flavonoids, and plant compounds found within the hemp plant, its positive benefits increase. Its natural goodness is heightened due to what’s known as the “entourage effect”. So, in layman’s terms, the less we process, the less we extract, and the more we retain from the original strain, the more opportunity CBD has to get to work.

I’m new to CBD, so where should I begin?

Always consult a doctor before trying a CBD product for the first time. It’s just good, common practice to make sure that your health is in tip-top shape before you add a new component to your body. We also recommend starting off with a topical or with one of our 500mg tinctures, as it’s a good idea to begin with a low concentration of CBD and gradually work your way up until you find a level that works for you and your body. Carefully read the instructions on the packaging before you consume any CBD product.

How long does it take to feel the effects of CBD?

Each body is different and reacts to CBD in different ways, which is why we recommend starting off with a low CBD-concentration product, like our 500mg tinctures.

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